Brocklehursts is a trading name of John Brocklehurst Manufacturing Limited. This privacy policy explains the types of personal information we collect from you when you use our website. It also explains in detail how we store and handle that information to ensure its safety.
Contents of Privacy Policy
1.What type of information do we collect about you?
2.How and why do we use your personal information?
3.Marketing
4.How long do we keep your information for?
5.Access to your information and submitting corrections
6.How and why we use cookies
7.Other websites
8.Email Tracking
9.Changes to our Privacy Policy
10.How to contact us
1. What type of information do we collect about you?
We collect information about you when you sign up to our service or place an order for our products. We also collect information when you voluntarily provide feedback or participate in competitions on our site. The information we collect is as follows:
•Name
•Address
•Telephone Number
•Email Address
•IP Address
We also use Cookies to collect information regarding your use of our website.
2. How and why do we use your personal data?
We collect information about you in order to take and process your order, to deal with any service related issues which may arise thereafter and (with your consent) to contact you about other products we think you may be interested in.
The information collected about you from the website is used to personalise your repeat visits and ensure you have a positive experience when using our service.
In processing your order, we may transfer details of your payment information to our payment processing partners, but we do not keep this information in full. In addition to this, we may share your details with third party delivery companies when distributing your order.
We will not share your information for marketing purposing with any other company outside our business.
3. Marketing
We would like to send you information about new and existing products which we believe may be of interest to you. If you have agreed to receive marketing, you may opt out at a later date. You hold the right to stop us from contacting you for marketing purposes at any time. If you no longer wish to be contacted for marketing purposes, please contact us at the earliest stage using whichever method is convenient for you.
4. How long do we keep your information for?
We may store your information for up to 7 years following your last order with us.
This is in order to:
•Fulfil your order
•Satisfy legal requirements regarding record keeping
•Supply government organisations with information (E.g. VAT)
After this time your account may be made inactive.
5. Access to personal data and Submitting corrections
In accordance to the General Data Protection Regulation 2016, you have the right to request access to the information we hold about you. If you would like to request a copy of some or all of your personal information, please email us at: sales@brocklehursts.com or alternatively call us on: 01629 812089.
We want to ensure any personal information we hold on you is accurate and up-to-date. You may ask us to correct or remove information you believe is inaccurate.
6. How and why we use cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to record visitor use of the website and create statistical reports on website activity.
For more information on cookies, please visit www.aboutcookies.org or www.allaboutcookies.org.
You are able to set your browser to not accept cookies, using the instructions found on the websites above which also tell you how to remove cookies which may already be on your browser. However, as a result of this some of our website features may not function correctly.
7. Other Websites
Our website contains links to other websites. However, this privacy policy solely applies to our website (www.brocklehursts.com).
If you are using our link to access another website you should read their individual privacy policies.
8. Email Tracking
Some Brocklehursts emails, but not all, may contain tracking technology, these tracking pixels specifically track open rates which assist us in understanding what information we should send you. These survey results enable us to see how successful a campaign is being and how we can make our emails more relevant to your individual requirements, they also assist us to improve service planning and to better manage product marketing. If you do not wish to be part of this tracking please unsubscribe from our mailing list.
9. Changes to our Privacy Policy
Our privacy policy is constantly under review and we will publish any updates on this website. This policy was last updated in May 2018 according to the best practice examples published by the Information Commissioner’s Office (ICO) at this date.
10. How to contact us
If at any time you have any queries or questions regarding our privacy policy or about your information specifically, please get in touch with us using the following methods.
Email: sales@brocklehursts.com
Telephone: 01629 812089
Post:
The Beeches
Matlock Street
Bakewell
Derbyshire
DE45 1EE
