Frandsen Down Jacket
Your order will be carefully packed and despatched by the most appropriate method. Items ordered at the same time are not necessarily despatched together or on the same day. You will be charged only for items as they are despatched. Orders placed on a Saturday will be despatched on the following Monday, subject to availability.
Click and Collect
You can also collect your order, free of charge, from either our Bridge Street shop or Sporting Showroom, both situated in Bakewell. Simply select this option at the checkout. Our shops are open Monday to Saturday, between 9.00am and 5.00p.m. Your card will be charged once the item has been processed through our warehouse. Once the goods are at your chosen location you will receive an email to confirm that they are ready for collection.
Standard UK deliveries are made between 9.00am and 5.30pm, Monday to Friday and cost £4.95, UK orders over £75 are despatched FREE, for addresses within the United Kingdom. Please make sure we have the full delivery address details including postcode, particularly if your order is to be delivered somewhere other than your home address. Please provide a day-time telephone number where applicable. We cannot accept responsibility for deliveries that are refused by the recipient, or where the carrier cannot deliver due to incorrect addressing.
We can despatch your order to any UK address within 24 hours (Monday to Friday), at a cost of £8.50 per order. Orders must be placed before 12.30p.m. to use this service. A signature upon delivery is required. This service is not available on a Saturday for Monday delivery.
Overseas postal charges are as follows:
Rest of the World: £15.00
This does not include import duties/fees, which are the buyer's responsibility. We recommend checking with your local customs office before placing your order as unpaid duties may mean your parcel is returned to us with extra charges and so we may not be able to issue a full refund.
If you are entitled to a VAT reduction this will be done when your order is processed and any paperwork will reflect this reduction following Brexit this will now include European Countries. If you have any queries regarding overseas post & packing, please do not hesitate to contact our Mail Order Department on 01629 812089 or email firstname.lastname@example.org
For any queries, please call 01629 812089 or email us on: email@example.com
Our Returns Policy
If you are not entirely satisfied with your order you may return any item(s) to us within 14-days of receipt for an exchange or goods refund.
Items must be returned in an unworn, resalable condition, complete with tags and where possible in the original packaging. This does not affect your statutory rights.
** Exchanges & Returns period extended to 14th January 2023 **
Free UK Returns with Royal Mail
If you are returning an item within the UK, we offer a free Royal Mail returns service via the post office.
To use this service, please follow these instructions:
1) Complete the returns section of the packing note included in your order, clearly explaining both your reason for the return and what desired action you require.
2) Securely attach the pre-paid returns label to front of the parcel.
3) Take the parcel to your nearest post office.
4) Leave the rest to us- we will be in touch as soon as we can once we have received your returned item(s).
*Please note: If you parcel is larger than 61cm x 56cm or weighs over 5kg it cannot be turned via Royal Mail. In this instance, please contact customer services on 01629 812089 to make alternative arrangements.
EU and International Returns
We do not offer a free returns service for customers outside the UK.
If you wish to return an item from outside the UK you are responsible for the cost of the return postage and the item getting back to us.
If you are returning a suspected faulty item you are also responsible for the cost of return postage. If the item is found to be faulty, we will only refund the cost of return postage to a maximum of £15.
*Please note: When returning items from outside the EU you must also attach a customs declaration form describing the goods as ‘British Returned Goods’. Any parcels returned without the correct customs declaration may be delayed at customs and returned to the sender. We will not accept any parcels with custom charges payable; such parcels will be refused and returned to sender. We will not refund any import duties or local taxes which occur as a result of the return.